Emergency cybersecurity incident response helps an organisation understand an active incident, contain immediate risk, preserve critical evidence and coordinate the technical actions needed for recovery. The service is for organisations facing ransomware, account compromise, data exposure, malicious access, cloud incidents or other material security events.
Under attack now? Call us +359877886044 or email us at incident@ctg.bg for active or suspected incidents.
The purpose is to reduce decision time during disruptive events, preserve evidence and support controlled recovery.
The exact boundaries are settled before the engagement begins. Depending on the objective, environment and authorised access, the engagement may cover:
Confirm what is known, protect life and safety, identify critical services and establish decision authority.
Secure logs, accounts, systems and communications while avoiding unnecessary destruction of evidence.
Investigate attacker access and coordinate proportionate containment.
Remove persistence, reset trust, restore services and validate priority controls.
Document evidence, decisions, findings, limitations and recommended changes.
Reports serve decision-makers and implementation teams alike. Depending on scope, they may include:
Contacts, authority, secure communications, evidence handling and escalation are defined before sensitive work begins. Conclusions distinguish confirmed facts, reasonable hypotheses and unavailable evidence, and recovery actions are validated before closure.
The engagement may draw on NIST incident-response guidance, ISO/IEC 27035 concepts, forensic evidence-handling practices. Naming a framework indicates our approach; it does not constitute certification, accreditation or a regulatory decision.
Duration is agreed after scoping and depends on environment size, available evidence and stakeholder availability.
Emergency availability, response targets, locations and specialist capacity must be verified before publication. CTG provides technical incident support; legal advice, regulatory notification and public communications require the appropriate authorised advisers and customer decisions.
The exact boundaries are settled before the engagement begins. Typical areas include initial triage, severity and immediate safety decisions, compromised identities, endpoints, servers, cloud and email, containment options and business trade-offs, and evidence preservation and forensic acquisition. Scope limits, access needs, client responsibilities and acceptance criteria are captured in the proposal.
Deliverables depend on the agreed objective and may include initial incident assessment, decision and action log, evidence and chain-of-custody records where applicable, and scope, timeline and technical findings. Findings are traceable to evidence, impact, priority and the person responsible for acting.
Use the approved secure communication and transfer route. Preserve original data where possible, record who handled it and avoid unnecessary changes to affected systems until response priorities are agreed.
No. Incident conditions, access, damage and third-party dependencies vary. CTG can support containment, investigation and recovery within the agreed scope, but cannot guarantee data recovery, attribution or absence of further compromise.
Duration is agreed after scoping and depends on environment size, available evidence and stakeholder availability.
The two cover connected yet different problems. Scoping identifies whether Emergency Cybersecurity Incident Response, Incident-Response Retainers, or a coordinated programme is the smallest useful approach without duplicating work.
Emergency availability, response targets, locations and specialist capacity must be verified before publication. CTG provides technical incident support; legal advice, regulatory notification and public communications require the appropriate authorised advisers and customer decisions.
